My iPad had not been in use for a while, when I restored it thinking that would work, the apple ID it need the password to recover it does not match any of my or my families apple ID, Anything I can do now ?
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
When you recover access, you can change/update your primary email address that is used to log-in to your AppleID account. More information of changing details here:
https://support.apple.com/en-us/HT202667
https://support.apple.com/en-us/HT204071
All of the above assumes that you are the original owner of the iPad with which you are having difficulty. If the iPad was previously owned - and not correctly prepared for use by a new owner - then the Activation Lock may be associated with an AppleID that you neither own nor have control. In this situation, you have no alternative other than to secure the cooperation of the previous owner to whom the AppleID that is currently associated with the lock.
If the username “hint” is nothing that you recognise, you will likely have a problem.
I hope this information and resources prove to be helpful in resolving your problem. Do let us know how you get on.
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
When you recover access, you can change/update your primary email address that is used to log-in to your AppleID account. More information of changing details here:
https://support.apple.com/en-us/HT202667
https://support.apple.com/en-us/HT204071
All of the above assumes that you are the original owner of the iPad with which you are having difficulty. If the iPad was previously owned - and not correctly prepared for use by a new owner - then the Activation Lock may be associated with an AppleID that you neither own nor have control. In this situation, you have no alternative other than to secure the cooperation of the previous owner to whom the AppleID that is currently associated with the lock.
If the username “hint” is nothing that you recognise, you will likely have a problem.
I hope this information and resources prove to be helpful in resolving your problem. Do let us know how you get on.
The iPad is a family one which all of us used to share, no one has any idea of the "hinted" email and I have looked into my family's apple id's and none seem to be connected to the iPad, any Possibilities on what I can do, in this case ?
Two options...
1) Proof of ownership: Find the original purchase invoice that shows the device serial number - and when the Apple Stores eventually reopen, visit the Genius Bar with your documentation and your iPad. If you a very lucky, if your proof of ownership is acceptable to Apple, then they might be able to help with reseting the device to factory state.
2) Recover access to the AppleID: Follow my guidance on recovering the AppleID and access to the AppleID account. If you have set-up recovery email addresses or trusted telephone numbers, then recovery should be possible. You’ve nothing to lose, and everything to gain, by using the iforgot links to recover the account.
If neither of these are viable, then access to the iPad has been forever lost.
I hope the provided guidance has been, and continues to be, helpful in pursuit of a resolution.
Thank You for your help, I guess I'll have to wait it out
I forgot my iPads passcode and had to restore it, but the apple id logged in does not match mine
