Apple Event: May 7th at 7 am PT
I can't update or install apps in the App Store all of a sudden and get the error message "We could not complete your purchase" and it says "cancelled" under that.
Any ideas? It won't even update free apps that have available updates like slack. I have tried logging in and out of the App Store and tried logging out of icloud on the computer, too. Running Mojave 10.14.6
MacBook Pro 13", macOS 10.14
Hello jcmcnamee,
Thank you for using Apple Support Communities!
I understand from your post that you are unable to update or install apps as you are getting a message saying, "We could not complete your purchase." The following article has information on what to do in a situation like this:
If your payment method is declined in the App Store or iTunes Store - Apple Support
Best Regards.
Hello jcmcnamee,
Thank you for using Apple Support Communities!
I understand from your post that you are unable to update or install apps as you are getting a message saying, "We could not complete your purchase." The following article has information on what to do in a situation like this:
If your payment method is declined in the App Store or iTunes Store - Apple Support
Best Regards.
That was it! Just needed to update an expired credit card. This was a computer shared by two people in my family and the other's card had expired for their apple id so I didn't realize it.
The Mac App Store is saying "We could not complete your purchase."
