Accessory not Supported message

Question

Accessory not Supported message

i have a message that says Accessory not Supported on my iPad screen and when I click ok, nothing happens and I am locked out of the device. I’m not even able to power off the device, because this message has frozen everything.

Posted on May 21, 2020 8:15 AM

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Answer 1

May 21, 2020 8:26 AM in response to strawberry2020

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If your iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

After restarting your iPad, the link provided by Giulio should help resolve the problem.

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Answer 2

ProustGiulio

Level 10

208,283 points

May 21, 2020 8:19 AM in response to strawberry2020

Start here:--> If you see an ‘Accessory may not be supported’ alert - Apple Support

Regards

Giulio

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Answer 3

May 21, 2020 8:26 AM in response to ProustGiulio

Thanks. I’m not able to even put in my passcode or power off my IPad, because the Accessory not Supported message is frozen in the middle of the screen. I can’t get past it to do anything. I also have no accessories plugged into the iPad right now.

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Answer 4

May 21, 2020 8:30 AM in response to LotusPilot

Thank you both!!

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Answer 5

ProustGiulio

Level 10

208,283 points

May 21, 2020 8:31 AM in response to strawberry2020

If the forced restart already suggested by LotusPilot can't unfreeze it, contact Apple Support, as per the suggestion at the bottom of the article I posted.

Best of luck.

Regards

GIulio

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Accessory not Supported message

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