Screen Issue iPad Air 3

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joehenry68 Author

Level 1

8 points

Screen Issue iPad Air 3

i have a brand new iPad Air 3 and it has a vertical thin line down the middle. Any suggestions??

Posted on May 21, 2020 9:05 AM

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Answer 1

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LotusPilot

Community+ 2024

Level 10

289,894 points

May 21, 2020 9:11 AM in response to joehenry68

As a first step, try a forced-restart as this may resolve the issue:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

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Answer 2

May 21, 2020 9:53 AM in response to joehenry68

You might be best advised to directly contact Apple Support to seek assistance. Your iPad may have a display fault - and the Support team may be able to run a remote screen diagnostic.

The link to Contact Support is at top-right of this page. During these extraordinary times, use of the link is the most expedient route to contacting Support.

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Answer 3

joehenry68 Author

Level 1

8 points

May 21, 2020 12:38 PM in response to LotusPilot

i did chat with Contact Support (TanyaLee) and I was asked to bring the iPad into an Apple store. There was no mention of a remote screen diagnostic. I may have to mail it in as wait times are extensive at the Apple store. Hard to believe that Apple would sell a defective new Generation 3 iPad Air. For awhile, i thought it was some sort of split screen issue. Thanks for your suggestion.

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Answer 4

joehenry68 Author

Level 1

8 points

May 21, 2020 9:44 AM in response to LotusPilot

Did not solve the problem.

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Screen Issue iPad Air 3

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