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iPad Pro 5th generation thin vertical line fix

Ipad Pro 5th generation has a thin vertical line in the middle of the screen. How to fix.

Posted on Oct 25, 2022 9:18 AM

Reply
Question marked as Best reply

Posted on Oct 25, 2022 9:41 AM

Begin with a forced-restart of your iPad - as this will often resolve an isolated issue:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If the problem remains unresolved, you’ll need to determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.


Take a screenshot on your iPad – Apple Support


If this test suggests a hardware issue, you would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If repair is necessary, you’ll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Best reply

Oct 25, 2022 9:41 AM in response to Pops9541

Begin with a forced-restart of your iPad - as this will often resolve an isolated issue:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If the problem remains unresolved, you’ll need to determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.


Take a screenshot on your iPad – Apple Support


If this test suggests a hardware issue, you would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If repair is necessary, you’ll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

iPad Pro 5th generation thin vertical line fix

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