good morning, yesterday my dad's phone went off suddenly and now it doesn't turn on anymore. my dad had opened an application and at some point the iPhone completely turned off. the iPhone has no physical damage. we tried to connect it to our macbook pro but nothing has changed
how can we do? who could we contact? (we come from Italy)
thank you
iPhone XS Max
Hi, samirastorgato. Thanks for sharing your concern.
If your iPhone has frozen, please refer to this article: https://support.apple.com/en-us/HT201412
I found if you hold the power button for a minute, it should turn on. If it does not, please contact Apple Support:
Apple Support: https://getsupport.apple.com/?caller=kbase
Thanks!
Hi, samirastorgato. Thanks for sharing your concern.
If your iPhone has frozen, please refer to this article: https://support.apple.com/en-us/HT201412
I found if you hold the power button for a minute, it should turn on. If it does not, please contact Apple Support:
Apple Support: https://getsupport.apple.com/?caller=kbase
Thanks!
power problems
