I'm trying to get support online because my phone won't turn on and I keep getting 403 forbidden on the support contact. I've tried everything but nothing works. This is only on Apple support. I never get this issue anywhere else.
I don't use a VPN
I've turned off my virus protection
I've created a new admin and tried it on that account
What else can I do?? My phone is not working.
iPhone 6, iOS 12
Both links work for me. Do the links work if you boot into the Safe Mode?
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Both links work for me. Do the links work if you boot into the Safe Mode?
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
See if either of the links below work. You can try contacting Support using Twitter.
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
The website initially worked, then all of a sudden it stops working. I have changed nothing on my end but the support site keeps giving me this 403 forbidden page for a week now. I've tried safe mode, I've disabled my virus protection, I've tried multiple devices but I'm still getting the same error. I also want to mention that I am not the only person with this issue and this error never occurs on any other website but Apple Support.
My phone stopped working for some odd reason one day and I can't get it to turn on whatever I do. Then I try to contact Apple Support and I talk to somebody, then the person asks me to restart my computer and right afterwards, I start getting this 403 Forbidden error, and now I can't even access Apple Support anymore. This is really frustrating.
Also, I was able to access support a few days ago but for some reason it doesn't work anymore.
It does not work in safe mode. I am still getting the 403 forbidden page. Again, this is the only site I have ever gotten this error on this computer.
Apple Support on Twitter is also not responding after the initial comment from them. Seems like an automated message. This is frustrating.
Those links do not work. I actually sent them a message on Twitter last night and got a reply this morning.
Apple needs to fix their website.....
403 Forbidden
