XR Call Issues

I have an XR updated to iOS 13.5.


Over the past week or so, I've noticed that while I'm on a call it will randomly unmute itself and not just once but multiple times during the duration of a call. It will also pull up the contacts screen during a call like it's trying to add another person to the call. And then occasionally it will drop a call all together and do it several times. I do not believe the dropped calls are related to LTE signal or WiFi calling signal issues.

I'm usually using AirPods or earbuds with cord so I'm not touching the phone when these issues happen.


I've done all the updates and resets and nothing seems to help/fix this issue. Would love any suggestions on anything else that I might not have thought of to fix these issues.


Thanks!

iPhone XR, iOS 13

Posted on May 22, 2020 9:53 AM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

XR Call Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.