Mid-2015 MacBook Air connects to Wi-Fi, but won't connect to the internet

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Mid-2015 MacBook Air connects to Wi-Fi, but won't connect to the internet

I've been dealing with this issue since this afternoon. I tried creating a new admin account which worked for a bit but every time I logged out/in the internet would not connect. I also tried creating a new location, but this would not work either. I have not unplugged my router and restarted it as I assume it works because I have other devices including my Apple TV connected to it and

have no problem streaming videos and music. My iPhone also has no problem connecting to the internet either.

I'm at wits end as I have some important work to finish, but cannot due to the technical constraints of being unable to access the web. Any assistance with this is greatly appreciated.

MacBook Air 13", macOS 10.13

Posted on May 22, 2020 2:41 PM

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Answer 1

Top-ranking reply

HWTech

Level 9

68,606 points

May 22, 2020 6:18 PM in response to phantom-cosmonaut

Try rebooting the laptop.

If this doesn't work, then reboot your router and wait for it to complete its boot sequence, then reboot your laptop again.

It's possible you have some software installed which is interfering with your network connection. Run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.

Edit: How are you testing your connection to the internet? Try using another browser. What version of macOS are you using?

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Answer 2

HWTech

Level 9

68,606 points

May 25, 2020 11:04 PM in response to OKCJen

Download it using another computer and transfer it to the MBAir by using a USB stick or external drive.

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Answer 3

OKCJen

Level 1

12 points

May 25, 2020 7:23 AM in response to HWTech

I am having the same issue. My MacBook Air (OS = macOS Mojave Version 10.14.6) is no longer connecting to the internet. It was working fine up until this morning.

How can I get EtreCheck onto the MacBook Air if I am unable to connect to the internet?

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Mid-2015 MacBook Air connects to Wi-Fi, but won't connect to the internet

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