Phone hang at different timing some times
My phone will hang out of no where when i use and it will goes to black screen out of sudden. Please assist
iPhone XS Max
User profile for user:
CarlAVII
User level:
Community Specialist
Hello there Yunlin23,
I understand your phone will hang up in the middle of a call and sometimes the display goes blank black. All iPhone models have a Proximity Sensor that enables the display to sleep while on calls. This is to prevent accidental hang ups or selecting anything while on the call. Have you noticed if your display is still lit up when the phone is held up to your face while on a call? If you have a case or screen protector you will want to make sure it is not blocking any necessary sensors.
When do you notice that the display goes black suddenly? Is a specific app open? Does the display remain black until you restart the phone?
Check to make sure your iPhone is up to date. You can do so by tapping Settings>General>Software Update. If an update is available make sure your device is backed up and then run the update. Back up iPhone
Cheers!