You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello:
My iMac has been running very slowly, practically since I first got it in December 2019. It was a brand new machine which I had gotten for Christmas, so its poor performance is a huge mystery to me.
I have run a few EtreCheck scans on it, and they do not look good. If someone could help me decipher what I need to do, I would truly appreciate it.
I have attached the latest scan, which I did this morning.
Thank you!
iMac 21.5", macOS 10.15
Major Issues:
Anything that appears on this list needs immediate attention.
Failing hard drive - This machine has a hard drive that appears to be failing.
it says, I would return it under warranty
Major Issues:
Anything that appears on this list needs immediate attention.
Failing hard drive - This machine has a hard drive that appears to be failing.
it says, I would return it under warranty
Thank you, Rudegar, but I am wondering if the report means my internal hard drive, or one of my external drives? To me, it doesn't specify which one. Could a failing hard drive cause my externals to always come into play, even though I am not using anything from them? I just keep some document, music and video files on my externals.
I truly appreciate your answer, and look forward to a definite, "you should take it back, that's what the report is telling you."
I would hate to lose everything on my drive, but...
I have done that, today, and EtreCheck still says I have a failing hard drive and too many kernel panics. With the external drives disconnected, my write and read speeds are, 33 MB/s and 37 MB/s respectively. Thank you for confirming the report's diagnostics, Rudegar. When it rains, it pours.
AntBee wrote:
Thank you, Rudegar, but I am wondering if the report means my internal hard drive, or one of my external drives?
EtreCheck's performance tests are only run on your startup drive.
I would hate to lose everything on my drive, but...
You appear to have a Time Machine backup. You won't lose anything.
One suggestion though. When you take your machine to Apple, don't mention EtreCheck. Apple likes to run their own diagnostics. Just explain the problem and demonstrate how slow the machine is. Ideally, do that using Apple software.
If they say there is nothing wrong with it, take it somewhere else. If you can't get anyone to fix it under warranty, you do have some alternatives. It would be a shame if you had to do that because this hard drive is clearly dead.
I would expect it to be the hd the operating system was installed on, but disconnecting external devices an rerunning etrecheck would be prudent
Antbee you should delete the 32bit apps you have, As Catalina does not run them.Im no expert but ur Harddrives seem to be using a few different formats. Cheers
Please Help, Bad EtreCheck Report
