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Apple app and iTunes have been locked. Can not download from app and itunes

Can not download from App Store. It has been locked. I have I cloud payment each month but got a new debit card. What can I do to fix it?

Kathy

iPhone 6s, iOS 13

Posted on May 23, 2020 5:39 PM

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Level 10

205,484 points

Posted on May 23, 2020 5:41 PM

See this Apple support article—>If your Apple ID is locked or disabled - Apple Support

Unless this is closer to the message you are seeing—>If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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Best reply

Level 10

205,484 points

May 23, 2020 5:41 PM in response to kcschoenbaum2

See this Apple support article—>If your Apple ID is locked or disabled - Apple Support

Unless this is closer to the message you are seeing—>If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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Apple app and iTunes have been locked. Can not download from app and itunes

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