You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: kcschoenbaum2
kcschoenbaum2 Author
User level: Level 1
4 points

Apple app and iTunes have been locked. Can not download from app and itunes

Can not download from App Store. It has been locked. I have I cloud payment each month but got a new debit card. What can I do to fix it?

Kathy

iPhone 6s, iOS 13

Posted on May 23, 2020 5:39 PM

Reply
Question marked as Top-ranking reply
User profile for user: Lawrence Finch
Lawrence Finch
User level: Level 10
212,528 points

Posted on May 23, 2020 5:41 PM

See this Apple support article—>If your Apple ID is locked or disabled - Apple Support


Unless this is closer to the message you are seeing—>If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

View in context

Similar questions

1 reply

Apple app and iTunes have been locked. Can not download from app and itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up