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Restarting iPhone XR that is frozen with the Apple icon on screen

iPhone XR is frozen with the apple icon on screen. Multiple attempts to do quick restarts did not work. Quick restarts results in the power switching off and freezing once again with the apple icon on screen. What are the next steps to be followed to switch on the phone

Posted on May 24, 2020 7:30 AM

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Posted on May 24, 2020 8:56 AM

Force restart iPhone - Apple Support ⬅︎ TRY THIS, and if it does not work try Recovery Mode because if you can't get it to start properly then you have to have it serviced by Apple which you might not want to do and might not be an option right now...


Force restart an iPhone with Face ID, iPhone SE (2nd generation), iPhone 8, or iPhone 8 Plus

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


Recovery Mode... the full info is in the above link...⬆︎ the short info is below...⬇︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.



1 reply
Question marked as Best reply

May 24, 2020 8:56 AM in response to manjua1

Force restart iPhone - Apple Support ⬅︎ TRY THIS, and if it does not work try Recovery Mode because if you can't get it to start properly then you have to have it serviced by Apple which you might not want to do and might not be an option right now...


Force restart an iPhone with Face ID, iPhone SE (2nd generation), iPhone 8, or iPhone 8 Plus

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


Recovery Mode... the full info is in the above link...⬆︎ the short info is below...⬇︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.



Restarting iPhone XR that is frozen with the Apple icon on screen

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