Apple Watch will not reset to Factory Setting

Question

Apple Watch will not reset to Factory Setting

I follow the process to reset my watch to factory setting (hard tap on power slide to reveal factory reset), but it still goes back to the locked mode "Device locked. Unlock iphone to start using Apple Watch".

I have a new iPhone that shows I am connected to the watch in bluetooth, but the watch app is not paired and I would have to set it up new.

My old phone is back in my work office and cannot get back there to get it due to Covid19. How can I start fresh with my apple watch?

Apple Watch Edition

Posted on May 24, 2020 5:30 PM

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Answer 1

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Community User

May 25, 2020 8:46 AM in response to BotwoodinCollingwood

On a computer, go to iCloud.com and sign in with your Apple ID.

Go to Find Iphone.

Select All Devices, then click your Apple Watch.

Click Erase Apple Watch.

Select Next until the device is erased.

Click the remove button next to your Apple Watch.

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Answer 2

May 25, 2020 1:32 AM in response to BotwoodinCollingwood

You have to remove the watch from your other phone first by following these steps;

What to do before you sell or give away your old watch

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Answer 3

May 25, 2020 8:29 AM in response to Community User

My old iphone is locked away in my work office. It is not accessible. Is there another way I can release my old iphone's grip on my Apple watch?

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Apple Watch will not reset to Factory Setting

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