Apple Event: May 7th at 7 am PT
Hi there! My mother has this old iPad mini. I tried to open it and it's still working. Our problem is we don't have access to it's apple id. Apple id was just randomly created. We forgot all its credentials. We only have its apple username because it is logged in. We forgot the pw and even the email address. We tried to do hard reset using iTunes. However, upon opening we were stock in activation lock. Could you help us with this please. Thank you.
iPad mini Wi-Fi
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Hello,
The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPad.
Activation Lock, can ONLY be bypassed with the Apple ID and Password used to set up the iPad. It's a theft deterrent system. If you absolutely can't find the Apple ID used on the device the only way Apple will help you is with the original purchase receipt with the iPad serial number on it. If you don't have that, Apple will not help and the device will remain activation locked, meaning it is useless.
If it is really old, it won't be able to update to the newer iOS versions, so you'd find out quickly that most apps you'd want to run, like Youtube, Netflix, etc., won't even run on it. It's more than likely time for a newer device.
Hello,
This will not suffice. A thief could have access to a device’s serial number. Only the original purchase receipt will sufficiently prove that you do indeed own the device. I am sorry, this iPad can never be used again without the original purchase receipt.
The serial number is printed on the back of the iPad so that means nothing. Without the receipt Apple will not unlock it so it's a useless device. And given how old it is now, you'd be very disappointed at how many apps you might want to use won't run on the device.
What if we cannot find the receipt but we have the serial number?
It's quite old. My mother bought it last 2014 or 2013 I guess.
Thank you! Will just try to find the original receipt. Thank youuu
iPad mini
