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okoli145 Author

Level 1

5 points

Face ID

It keeps saying i should move iPhone a little higher and lower but doesn’t still work

iPhone X, iOS 13

Posted on May 25, 2020 1:32 AM

Top-ranking reply

donv_the_ghost

Level 9

50,942 points

Posted on May 25, 2020 3:03 AM

See Set up Face ID on iPhone https://support.apple.com/guide/iphone/set-up-face-id-iph6d162927a/ios

And see If Face ID isn't working on your iPhone or iPad Pro https://support.apple.com/en-us/HT208114"

After following the steps given “if you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support." You'll may need to contact Apple Support at this time; an Apple Store may not be open in your area.

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Face ID

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