Move a iPhone little lower
Face id not working & face id not available
iPhone XS, iOS 14
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Hi there,
I'll link specific instructions on how to set up and use FaceID in case there are any details you're missing in the process:
https://support.apple.com/en-ca/HT208109
If you've done everything correctly and FaceID still isn't working for you, the next link details 8 steps you can try to get FaceID working for you again:
https://support.apple.com/en-ca/HT208114
Best of luck!