Magic keyboard trackpad for iPad Pro 11" doesn't work after latest iOS update to 13.5

After updating to iOS 13.5 a few days ago, I've had issues with the trackpad on my new Magic keyboard for my iPad Pro 11". All of the keys work, back-lighting works, cap-log green LED works, but trackpad doesn't work. I've tried all the settings on the phone with an Apple Care+ rep, but nothing (including rebooting 4 times). The rep I spoke to said it could be hardware related or software and suggested I take it to an authorized repair store like Best Buy because their stores are not equipped to do diagnosis at this time due to COVID-19.


Has anyone else had their trackpad stop working after iOS 13.5? It worked perfectly before I updated to 13.5. I had the latest previous version before 13.5 with no issues.



iPad Pro, iPadOS 13

Posted on May 25, 2020 8:56 AM

Reply
2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Magic keyboard trackpad for iPad Pro 11" doesn't work after latest iOS update to 13.5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.