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User profile for user: qbeam
qbeam Author
User level: Level 1
4 points

Magic Keyboard trackpad not working fresh out of box?

Bought the 4th gen 12.9in iPad Pro and set it up last night. I bought the Magic Keyboard to pair and immediately connected it to my iPad after initial iPad set-up. Keyboard works fine, but the trackpad is completely unresponsive? I'm unable to see a cursor or use any of the touch shortcuts. Any solutions? I tried restarting my iPad and reconnecting it to the keyboard but that wasn't the fix. MK is the newest gen, 2021, straight out of the box. Thanks

iPad Pro 12.9-inch Wi-Fi

Posted on Jul 1, 2021 9:50 AM

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User profile for user: markwmsn
markwmsn
User level: Level 6
15,035 points

Posted on Jul 1, 2021 5:06 PM

A brand new unit should be eligible for Apple support. If no other volunteer comes by with a solution, you may want to click "Get Support" in the upper right corner of this window.

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Magic Keyboard trackpad not working fresh out of box?

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