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Level 1

9 points

battery problem

my fully charged iphone 7 goes dead after 4-5 hours. Battery charge level is quickly restored to 100% in minutes if I charge it. How to remedy phone going dead and losing its charge?

iPhone 7, iOS 13

Posted on May 26, 2020 9:07 AM

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Level 5

7,385 points

Posted on May 28, 2020 12:06 AM

Thanks for letting me know.

What apps are using the largest amount of battery?: About the battery usage on your iPhone, iPad and iPod touch

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Level 5

7,385 points

May 28, 2020 12:06 AM in response to psd87

Thanks for letting me know.

What apps are using the largest amount of battery?: About the battery usage on your iPhone, iPad and iPod touch

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Level 1

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May 28, 2020 11:07 AM in response to RachT1

I was just talking with someone on phone with 100% charge and my phone went dead. I plugged it back in and it came back to life in minutes. Google 48% , home and lock screen 14%, notes 10%, stockmaster 9#, and 6 0thers at less than 5% each.

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Level 5

7,385 points

May 26, 2020 9:12 AM in response to psd87

What is your Maximum Capacity in Settings > Battery > Battery Health?

Have you updated iOS in the last few days?

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Level 1

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May 26, 2020 10:01 AM in response to RachT1

100% capacity. Not sure if I updated IOS. Dont think so.

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Level 5

7,385 points

May 26, 2020 10:18 AM in response to psd87

When you say that it charges to 100% quickly from 0%, approximately how long does it take?

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Level 1

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May 26, 2020 4:38 PM in response to RachT1

I charged it today and it was over an hour or 2

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Level 5

7,385 points

May 26, 2020 11:53 PM in response to psd87

Has the amount of time before the iPhone battery reaches low/0% increased?

Also, is the phone used in standby during this time, or are you using it?

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Level 1

9 points

May 27, 2020 11:36 AM in response to RachT1

No and no (when phone goes dead it cant be used and I recharge it.)

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Level 5

7,385 points

May 27, 2020 12:45 PM in response to psd87

What I meant is: does it last 4-5 hours in standby before it needs charging or do you use it?

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Level 1

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May 27, 2020 4:04 PM in response to psd87

I dont use it much. Just recently I went to speaker phone on a call when it was 40% charged and phone went dead as soon as I touched speaker button.

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Level 5

7,385 points

May 28, 2020 11:11 AM in response to psd87

I'd suggest contacting Apple, as I can't think of any reason your phone would be draining like this.

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Level 1

9 points

May 28, 2020 11:17 AM in response to RachT1

ok thanks

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battery problem

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