You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My new iPad won’t allow my login for facetime

Just bought a new iPad it’s not excepting my login for facetime I need help to get inim putting in everything correct


Posted on May 26, 2020 3:56 PM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2020 5:39 PM

What happens when you try? Error message(s)? Can you sign into Messages? See if anything here helps.


Messages - If you get an error when trying to activate iMessage or FaceTime.    


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

1 reply
Question marked as Top-ranking reply

May 26, 2020 5:39 PM in response to shekia208

What happens when you try? Error message(s)? Can you sign into Messages? See if anything here helps.


Messages - If you get an error when trying to activate iMessage or FaceTime.    


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

My new iPad won’t allow my login for facetime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.