Set up friend's new iPhone after previous iPhone lost - unable to log his new phone in due to verification code request.

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Level 1

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Set up friend's new iPhone after previous iPhone lost - unable to log his new phone in due to verification code request.

I am helping a friend set up his new iPhone. He lost his other phone and has no other devices linked to his apple account. Now when we try to sign in with his new iPhone it gives a Verification Failed message. A verification code likely was sent to his lost phone, so that does not help. The Apple store is not open due to CoVID-19. How do we resolve this?

Posted on May 27, 2020 5:45 PM

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Answer 1

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Eric Root

Level 10

684,213 points

May 27, 2020 6:48 PM in response to Mikey2121

See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.

Verification code - how to get one and sign in with two-factor authentication.

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Set up friend's new iPhone after previous iPhone lost - unable to log his new phone in due to verification code request.

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