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User profile for user: cyann_fr
cyann_fr Author
User level: Level 1
8 points

Trackpad and keyboard doesn

Hi.

After unlocking my macbook air (it is not shutdown, only locked), the trackpad and the keyboard (of the macbook itself) don't work for a time. At the beginning it was only a few seconds, but it become more and more longer to be recognized by the macbook. Today it didn't work for about one or two minutes and a message from the parameters appeared, saying that "no keyboard is detected". I am under Catalina 10.15.5 .

Thank you for your answer.

MacBook Air 13″, macOS 10.15

Posted on May 28, 2020 6:56 AM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
148,488 points

Posted on May 28, 2020 11:17 AM

Hello Cyann,


This could be related to several things from items that are loaded during startup, background processes running, failing trackpad and/or keyboard etc. Let's do some basic troubleshooting-

  1. Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook Air here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Open ACTIVITY MONITOR app and see which apps and processes are running in the background. One or a few of those could be causing the issue after the MacBook awakes from sleep.
  5. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
148,488 points

May 28, 2020 11:17 AM in response to cyann_fr

Hello Cyann,


This could be related to several things from items that are loaded during startup, background processes running, failing trackpad and/or keyboard etc. Let's do some basic troubleshooting-

  1. Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook Air here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Open ACTIVITY MONITOR app and see which apps and processes are running in the background. One or a few of those could be causing the issue after the MacBook awakes from sleep.
  5. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Axel F.

Reply

Trackpad and keyboard doesn

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