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cyann_fr Author

Level 1

8 points

Trackpad and keyboard doesn

Hi.

After unlocking my macbook air (it is not shutdown, only locked), the trackpad and the keyboard (of the macbook itself) don't work for a time. At the beginning it was only a few seconds, but it become more and more longer to be recognized by the macbook. Today it didn't work for about one or two minutes and a message from the parameters appeared, saying that "no keyboard is detected". I am under Catalina 10.15.5 .

Thank you for your answer.

MacBook Air 13″, macOS 10.15

Posted on May 28, 2020 6:56 AM

Top-ranking reply

Axel Foley

Level 10

149,508 points

Posted on May 28, 2020 11:17 AM

Hello Cyann,

This could be related to several things from items that are loaded during startup, background processes running, failing trackpad and/or keyboard etc. Let's do some basic troubleshooting-

Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC. If that does not solve things then-
Reset NVRAM/PRAM by following the directions applicable to your MacBook Air here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
Open ACTIVITY MONITOR app and see which apps and processes are running in the background. One or a few of those could be causing the issue after the MacBook awakes from sleep.
Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.

Axel F.

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Trackpad and keyboard doesn

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