You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cyann_fr Author

Level 1

8 points

Trackpad and keyboard doesn

Hi.

After unlocking my macbook air (it is not shutdown, only locked), the trackpad and the keyboard (of the macbook itself) don't work for a time. At the beginning it was only a few seconds, but it become more and more longer to be recognized by the macbook. Today it didn't work for about one or two minutes and a message from the parameters appeared, saying that "no keyboard is detected". I am under Catalina 10.15.5 .

Thank you for your answer.

MacBook Air 13″, macOS 10.15

Posted on May 28, 2020 6:56 AM

Top-ranking reply

Axel Foley

Level 10

149,778 points

Posted on May 28, 2020 11:17 AM

Hello Cyann,

This could be related to several things from items that are loaded during startup, background processes running, failing trackpad and/or keyboard etc. Let's do some basic troubleshooting-

Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC. If that does not solve things then-
Reset NVRAM/PRAM by following the directions applicable to your MacBook Air here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
Open ACTIVITY MONITOR app and see which apps and processes are running in the background. One or a few of those could be causing the issue after the MacBook awakes from sleep.
Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.

Axel F.

View in context

Trackpad and keyboard doesn

Similar questions