iPhone X iOS 13.5 freezing and restarting

Since upgrading my iPhone X to iOS 13.5 a few days ago it has been restarting itself on a random basis and occasionally freezing solid before restarting.

Has anyone else had this problem?

iPhone X, iOS 13

Posted on May 28, 2020 7:46 AM

Top-ranking reply

Joseph_S.

Community Specialist

Posted on May 29, 2020 6:25 AM

Hi sceotan,

Thanks for using Apple Support Communities! I see you're having an issue with your iPhone not responding, then restarting and I'd like to help.

This article has steps to follow for this situation, and what to do next: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

If you don't have a current iCloud or computer backup, I'd recommend trying to create one: How to back up your iPhone, iPad, and iPod touch

Take care!

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3 replies

Top-ranking reply

Joseph_S.

Community Specialist

May 29, 2020 6:25 AM in response to sceotan

Hi sceotan,

Thanks for using Apple Support Communities! I see you're having an issue with your iPhone not responding, then restarting and I'd like to help.

This article has steps to follow for this situation, and what to do next: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

If you don't have a current iCloud or computer backup, I'd recommend trying to create one: How to back up your iPhone, iPad, and iPod touch

Take care!

sceotan Author

Level 1

6 points

May 30, 2020 12:34 AM in response to Joseph_S.

Thanks. The battery is fine. I did a complete restore of iOS and then user data. So far, so good.

sceotan Author

Level 1

6 points

Jun 14, 2020 12:42 AM in response to sceotan

Uninstalling Norton security products cured it.

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iPhone X iOS 13.5 freezing and restarting