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User profile for user: emmac274
emmac274 Author
User level: Level 1
4 points

iphone 11 stuck on logo after update

Apple support says answer to messed up iPhone on logo screen is to force restart but I've tried multiple times and I does not work. I just got this phone and it said I had to update. I've tried to chat with them but the person left the chat immediately. Now online chat isn't an option. I clicked the option for them to call me. I can feel my phone vibrate but cannot answer bc the screen is frozen. I cannot call them on my old device because I ad already switched it to my "new" phone. They provide no other options for contacting them. I am very frustrated at not only the bug from the update but also the lack of support that apple gives. Now when I click on support it says "error 403 Forbidden"

I just wanted a new phone and now I have to deal with it messing up before I was even able to get onto it.

iPhone 11

Posted on May 28, 2020 10:50 AM

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User profile for user: fyip
fyip
User level: Level 6
18,372 points

Posted on May 28, 2020 3:03 PM

Force restart iPhone - Apple Support ⬅︎ TRY THIS AGAIN...


Force restart an iPhone with Face ID, iPhone SE (2nd generation), iPhone 8, or iPhone 8 Plus

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


Recovery Mode... the full info is in the above link...⬆︎ the short info is below...⬇︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.



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User profile for user: fyip
fyip
User level: Level 6
18,372 points

May 28, 2020 3:03 PM in response to emmac274

Force restart iPhone - Apple Support ⬅︎ TRY THIS AGAIN...


Force restart an iPhone with Face ID, iPhone SE (2nd generation), iPhone 8, or iPhone 8 Plus

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


Recovery Mode... the full info is in the above link...⬆︎ the short info is below...⬇︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.



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iphone 11 stuck on logo after update

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