You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iphone 7 plus is stuck on the screen where the apple logo is just frozen

my iphone 7 plus is stuck on the screen where the apple logo is just frozen i tried the power butto and volume button but it doesnt work

iPhone 7 Plus, iOS 13

Posted on May 28, 2020 12:48 PM

Top-ranking reply

fyip

Level 6

18,378 points

Posted on May 28, 2020 3:46 PM

Force restart iPhone - Apple Support ⬇︎⬇︎TRY THIS AGAIN and if force restart does not work...try putting it in Recovery Mode...

Press and hold both the volume down button and the Sleep/Wake button.

When the Apple logo appears, release both buttons.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

If that does not work try to put your phone in Recovery Mode...⬇︎⬇︎ full instructions in the link above...⬆︎⬆︎

Short instructions...⬇︎⬇︎

Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.

Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.

View in context

my iphone 7 plus is stuck on the screen where the apple logo is just frozen

Similar questions