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How can I gain access to my account without knowing security questions? I can change the password but doesnt help. I am getting email updates from whoever hacked my ID.

How can I stop a hacker from using my AppleID? I know the password and can change it. The security questions are no longer working so I can log in but stopped immediately unless I can answer the questions.

Windows, Windows 10

Posted on May 29, 2020 1:52 AM

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Question marked as Top-ranking reply

Posted on May 29, 2020 7:20 AM

If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help. 


Apple ID - If you forgot the answers to your Apple ID security questions.      


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn't always load)  


Get Support    Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport


Link to contact Apple Support in the article.


Apple ID has been compromised.      


Security and your Apple ID.      

1 reply
Question marked as Top-ranking reply

May 29, 2020 7:20 AM in response to Cananyonehelpmehuh

If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help. 


Apple ID - If you forgot the answers to your Apple ID security questions.      


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn't always load)  


Get Support    Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport


Link to contact Apple Support in the article.


Apple ID has been compromised.      


Security and your Apple ID.      

How can I gain access to my account without knowing security questions? I can change the password but doesnt help. I am getting email updates from whoever hacked my ID.

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