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I have unpacked my new phone yesterday. Face ID was working well yesterday and today in the morning. Then suddenly it stopped working. iPhone didn’t fall, I did nothing, but there is some kind of error. What should I do? I have already tried to reset Face ID and to install again, and to reload. Thank you.
[Re-Titled by Moderator]
iPhone XR, iOS 13
Try any steps you haven't tried here: If Face ID isn't working on your iPhone or iPad Pro
If the steps don't help, I would suggest that you return the phone if you can or you can contact Apple Support.
Try any steps you haven't tried here: If Face ID isn't working on your iPhone or iPad Pro
If the steps don't help, I would suggest that you return the phone if you can or you can contact Apple Support.
I was having the same issue. Make sure you don’t have a screen protector as it messes with the True Depth camera. Once I removed it I was able to scan my face once again. I also turned off the require attention for Face ID feature and it works again
My Face ID stopped working
