I got a panic report on my MacBook after it started flashing and shut down. I want to figure this out while it is under warranty as this is my second MacBook in 3 years because of it crashing. I have tried to post the entire log but can't. Here is the top of the report- would appreciate suggestions thank you!
MacBook Pro 13″, macOS 10.13
I sure does help. It tells you that the reason your Mac crashed is that you installed unnecessary third-party drek and it cause that panic deliberately, "to protect you"
loaded kexts:
com.malwarebytes.mbam.rtprotection 4.4.11
com.symantec.ips.kext 9.0.2
com.symantec.nfm.kext 9.0.1
com.symantec.internetSecurity.kext 9.0.3
com.symantec.SymXIPS 9.0.1
Symantec is not needed on your already well-protected Macintosh computer.
Effective defenses against malware and ot… - Apple Community
.
I sure does help. It tells you that the reason your Mac crashed is that you installed unnecessary third-party drek and it cause that panic deliberately, "to protect you"
loaded kexts:
com.malwarebytes.mbam.rtprotection 4.4.11
com.symantec.ips.kext 9.0.2
com.symantec.nfm.kext 9.0.1
com.symantec.internetSecurity.kext 9.0.3
com.symantec.SymXIPS 9.0.1
Symantec is not needed on your already well-protected Macintosh computer.
Effective defenses against malware and ot… - Apple Community
.
There is nothing you needed to do. It was not an attack, and nothing was hidden on your computer. They just changed a setting because you said OK, possibly without your meaning to.
No, you posted that part already. starting after this part you posted already:
Kernel version:
Darwin Kernel Version 18.7.0: Mon Apr 27 20:09:39 PDT 2020; root:xnu-4903.278.35~1/RELEASE_X86_64
Kernel UUID: 2C6A35B5-EEFD-317A-9A3D-901B9CC558CF
Kernel slide: 0x0000000002000000
Kernel text base: 0xffffff8002200000
__HIB text base: 0xffffff8002100000
System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)
It was an add-on "given" to you when you updated Java, unless you carefully read and deliberately said NO to their generous offfer to redirect your default search engine.
You vigilance is always REQUIRED, and no software can protect you from things you agree to install and enter your Admin password.
It showed up on pages that required you to read and agree to terms. If you just clicked through them, you agreed to get redirected to Bing.
Java.com made money off your lack of vigilance. It was not an attack in the traditional sense.
I think this is it?
OK- I will uninstall the symantec but I had put it on when my safari had that whole bing redirect issue. thank you for your help!
'That whole bing redirect issue' was not malware, and installing Symantec was not an appropriate response not that.
what was it then? I could not get it to stop until I installed that?
oh wow. had no idea. do I have to do anything with java now? I appreciate your help with this- I really have no idea about software, etc.
OK- agree that was on me for not reading but do I need to do anything with java like uninstall or just leave it alone now?
You appear to be running Mojave 10.14.6 build 18G5033 with security Update added.
You can post the entire report using the Additional text icon, third from the right in the response window footer (looks like a page with writing on it).
The minimum additional information needed is the first 10 items under kernel extensions loaded.
panic report- what to do?
