You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

panic report- what to do?

I got a panic report on my MacBook after it started flashing and shut down. I want to figure this out while it is under warranty as this is my second MacBook in 3 years because of it crashing. I have tried to post the entire log but can't. Here is the top of the report- would appreciate suggestions thank you!



MacBook Pro 13″, macOS 10.13

Posted on May 29, 2020 7:40 AM

Reply
13 replies

May 30, 2020 9:03 AM in response to jeniledam

I sure does help. It tells you that the reason your Mac crashed is that you installed unnecessary third-party drek and it cause that panic deliberately, "to protect you"


loaded kexts:

com.malwarebytes.mbam.rtprotection 4.4.11

com.symantec.ips.kext 9.0.2

com.symantec.nfm.kext 9.0.1

com.symantec.internetSecurity.kext 9.0.3

com.symantec.SymXIPS 9.0.1


Symantec is not needed on your already well-protected Macintosh computer.


Effective defenses against malware and ot… - Apple Community


.

May 29, 2020 8:48 AM in response to jeniledam

You appear to be running Mojave 10.14.6 build 18G5033 with security Update added.


You can post the entire report using the Additional text icon, third from the right in the response window footer (looks like a page with writing on it).


The minimum additional information needed is the first 10 items under kernel extensions loaded.

May 29, 2020 12:49 PM in response to jeniledam

No, you posted that part already. starting after this part you posted already:


Kernel version:

Darwin Kernel Version 18.7.0: Mon Apr 27 20:09:39 PDT 2020; root:xnu-4903.278.35~1/RELEASE_X86_64

Kernel UUID: 2C6A35B5-EEFD-317A-9A3D-901B9CC558CF

Kernel slide: 0x0000000002000000

Kernel text base: 0xffffff8002200000

__HIB text base: 0xffffff8002100000

System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)


panic report- what to do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.