Cant view pictures (timeout) - iCloud Photos Windows

Question

Roger Cowan1 Author

Level 1

29 points

Cant view pictures (timeout) - iCloud Photos Windows

There are a number of photos in my iCloud account which, when I try and open them through explorer I get the message.

Error 0x800701AA: The cloud operation was not completed before the time-out period expired.

No amount of re-try seems to get me access to them.

They show a status of Sync pending - but there is no option to initiate a sync.

The specific pictures can be viewed on the iCloud website.

Other pictures can be opened through explorer as expected.

iCloud 11.2 Windows 10 Home v1903

Any suggestions?

Windows, Windows 10

Posted on May 29, 2020 12:50 PM

Reply

Answer 1

ryane77

Community Specialist

Jun 3, 2020 3:33 PM in response to Roger Cowan1

Hello RogerCowan1,

Thank you for clarification on your situation. There are some other steps you may be able to try.

Check for updates
Uninstall and install iCloud again

Download iCloud for Windows

I hope this helps!

Cheers!

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Answer 2

Jul 31, 2020 4:27 PM in response to Roger Cowan1

Hi Roger

This is how I solved the problem.

If you use iCloud for Windows 10, you can store a file or folder locally on your PC so you can access it without an internet connection:

Open iCloud for Windows on your PC.
Select iCloud Drive, then choose the file or folder you want to store locally.
Right-click on the file and choose Always Keep on this Device.

https://support.apple.com/en-au/HT204363#update

I hope this is the answer you're looking for.

Cheers

Mark

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Answer 3

i_rina

Community Specialist

May 31, 2020 7:17 AM in response to Roger Cowan1

Hello Roger Cowan1,

It sounds like you are trying to open your iCloud Photos on your PC and always get an error. Check out this article for possible solutions.

If your iCloud Photos aren't loading on your PC

Cheers!

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Answer 4

Roger Cowan1 Author

Level 1

29 points

Jun 3, 2020 12:22 AM in response to i_rina

Hi,

I agree that page indicates what should happen, but as above, the files are not opening / available despite having the setup described.

Additional info - using a wired connection to 60Mbps broadband, PC left on for multiple days (to allow for any sync).

Regards

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Answer 5

kynthios

Level 1

4 points

Jul 25, 2020 5:57 AM in response to cheesejunkie

I got mine to work. I confirmed my iCloud and iTunes were updated on my PC. I opened iCloud app on my PC, clicked on Options in the Photos section and changed the Shared Albums destination file to one on my PC instead of a OneDrive file. My OneDrive doesn't have enough memory. It worked!

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Answer 6

Roger Cowan1 Author

Level 1

29 points

Aug 4, 2020 12:10 PM in response to Community User

Nope, tried that back near the beginning.

Closest I have got is uninstall, and reinstall multiple times (with reboots), let it re-download and see which files would be available (rather than just thumbnails). This required about 20 re-installs & the missing photos were slightly different each time.

I also used a downgraded version which got me a bunch more of them.

Of the 5k ish photos, using these 2 methods i've managed to get all apart from about 200.

At that point I've given up, never to touch iCloud again.

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Answer 7

Roger Cowan1 Author

Level 1

29 points

Aug 4, 2020 12:11 PM in response to cheesejunkie

Nope,

Closest I have got is uninstall, and reinstall multiple times (with reboots), let it re-download and see which files would be available (rather than just thumbnails). This required about 20 re-installs & the missing photos were slightly different each time.

I also used a downgraded version which got me a bunch more of them.

Of the 5k ish photos, using these 2 methods i've managed to get all apart from about 200.

At that point I've given up, never to touch iCloud again.

Reply

Answer 8

Jul 6, 2020 6:10 AM in response to Roger Cowan1

I am having the same issue. Did you ever find a resolution to this problem? I understand that the answers i_rina gave were pretty much worthless at truly fixing the problem.

Reply

Answer 9

Roger Cowan1 Author

Level 1

29 points

Aug 4, 2020 12:10 PM in response to kynthios

Mine wasn't to OneDrive, it is to a local HD with ample space.

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Cant view pictures (timeout) - iCloud Photos Windows

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