Help! Connecting Macbook Pro (2013) to external monitor

I have a 2013 Macbook Pro Retina 13', and I'm trying to get it connected to an external monitor. Trying to use this system closed display mode.


However, when Macbook is closed, and I play a video in full screen mode on my monitor (Youtube, Netflix), the display goes purple and green. I am using Mini display cable in my Macbook thunderbolt 2 port, connected to HDMI port on the monitor. The video and audio works great on my monitor, except when I play a video in full screen mode with my Mac closed.


Here's what I know so far:


  • It's not the monitor, because the 2018 Macbook Pro with USB-C cable doesn't have this fullscreen video problem.
  • When my macbook is open, full screen video works fine, no purple/green. But I would like to use closed-display mode to work.
  • I made sure my cable connection was not loose.
  • Macbook is connected to power source during closed display mode
  • Just updated my software and still have the problem.
  • Might be a cable problem, but I also tried using HDMI-HDMI cable and still have the same problem.


Anyone else had this problem/know how to fix it? Thanks!




MacBook Pro 13″, macOS 10.15

Posted on May 29, 2020 4:31 PM

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May 31, 2020 1:18 PM in response to phoebe1354

Hi phoebe1354,


Thanks for contacting Apple Support Communities. I see you are experiencing an issue while connecting your external display to your MacBook when the clamshell is closed. You've done quite a bit of troubleshooting already and the issue persists. At this point I would suggest you reset NVRAM or PRAM on your Mac. This article also has some other steps you may want to try. Get help with video issues on external displays connected to your Mac.


I hope that was helpful. You can also Contact Apple Support if you continue to experience this issue.


Cheers!


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Help! Connecting Macbook Pro (2013) to external monitor

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