You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

When I move mail from the junk folder to the inbox the message goes to lala land and I can't find it

When I move mail from the junk folder to the inbox the message goes to lala land and I can't find it

MacBook Pro 13″, macOS 10.15

Posted on May 31, 2020 3:22 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2020 5:22 PM

Whew, very strange.


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


Mail>Preferences>Accounts>Your Account>Mailbox Behaviors, what path is Trash Mailbox set to And all the other paths??


Are you using any Mail Rules?

5 replies
Question marked as Top-ranking reply

May 31, 2020 5:22 PM in response to bradysmith

Whew, very strange.


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


Mail>Preferences>Accounts>Your Account>Mailbox Behaviors, what path is Trash Mailbox set to And all the other paths??


Are you using any Mail Rules?

When I move mail from the junk folder to the inbox the message goes to lala land and I can't find it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.