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I have been unable to send receive emails from my btinternet account . I have spoken to bt and went through deleting and adding back my account but does not work. Bt says there is no problem with my bt email and to contact you pls can you assist
iPhone 6s Plus, iOS 12
Hi Declan 195
I had the same problem and spent nearly a week getting the problem fixed.
What BT don’t tell you on their “super improved email” message is that you will have to change your password to allow your Apple device to accept the change.
Even if you can sign into your email account on “MY BT” with your existing username and password, you would think that it would be ok on your Apple device, but it is not.
Thanks BT for wasting a week of my life that I will not get back !
Hi Declan 195
I had the same problem and spent nearly a week getting the problem fixed.
What BT don’t tell you on their “super improved email” message is that you will have to change your password to allow your Apple device to accept the change.
Even if you can sign into your email account on “MY BT” with your existing username and password, you would think that it would be ok on your Apple device, but it is not.
Thanks BT for wasting a week of my life that I will not get back !
Hello Declan195,
It sounds like you are having some issue with your Btinternet account. Check out these articles for support.
If you can't receive email on your iPhone, iPad, or iPod touch
If you can’t send email on your iPhone, iPad, or iPod touch
Cheers!
I also have this problem since BT “super improved” my email last week.
I cannot send or receive.
They said that server settings were to be “Mail.btinternet.com” but they were that anyway.
I keep getting the message that username or password is incorrect, bit I know that they are ok as I can send and receive via “My BT”.
I tried deleting one of my accounts from my iPad and my iPhone, and now I cannot re-instate it.
I have posted the problem on the BT Community, but have still to receive a reply.
This is so irritating as it has worked ok for years, and now they have “super improved” it !!
I suspect that this is a BT problem, rather than an Apple problem.
My BT email is not working
