Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac

Has anyone experienced this problem. Today all of our emails addresses would receive, but not send. The accounts work on BT Webmail, both to receive and send. Our Gmail accounts work on all our devices. We receive the following message when we try to send from our Mac.

Can any one help.


Thank you


[Image Edited by Moderator to Remove Personal Information]

Posted on Jan 6, 2021 5:10 AM

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Jan 8, 2021 10:47 AM in response to Suze07

Hi Suze07,


We appreciate you reaching out to us about Mail. Rest assured that we'll do our best to assist you or get you pointed in the right direction.


We understand that you are experiencing issues sending emails. Have you had the chance to try the steps in the article below?

If you can’t send messages


If yes, we recommend that you check if the issue persists while on safe mode. Below is an article to help guide you through the process.

How to use safe mode on your Mac


Have you had the chance to check if the issue persists on a different user account? The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac


Please keep us posted.



Take care!

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Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac

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