Mail Merge Word to Outlook on a Mac

I have this issue also.

Have tried reinstalling office and still the same issue.

Was working for me last week, all of a sudden this appears to no longer work.

"Word was unable to mail your document"

"World could not finish merging these documents or inserting this database".

https://answers.microsoft.com/en-us/msoffice/forum/all/word-was-unable-to-email-your-document-and-word/d0a239d8-c16e-499a-9582-9d9769851049?rtAction=1594818580701&tm=1594818657491

Same issue as Ricardo described. This is a fundamental issue that is central to my work activities. It is more than disappointing that Office for Mac/Apple can’t get this right. Fortunately, we have great IT support where I work and the issue was temporarily resolved by downgrading to a previous version of the software. Why issue an update that renders such a function unusable?

I'm having the same exact problem, getting the same error messages, and mail merge sends only the first email to the first recipient in my list. It's been two weeks since this has been happening. All my Microsoft programs (Word, Excel, & Outlook are up to date - Version 16.39) and I'm on a MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports) running MacOS Catalina 10.15.6

I'd LOVE any help getting this resolved, as I use mail merge once a week for a very important group email.

I have the exact same issue. It will merge & send to the first person on my distribution list but then I receive the error, "Word was unable to mail your document" followed by a pop up once I hit Ok that says "World could not finish merging these documents or inserting this database". I am running Catalina 10.15.6. This issue started the day after MS Office auto updated to version 16.39. I use mail merge daily and that was the only noticeable change from one day to the next.

Hi,

I reinstalled the previous version and turned off automatic update and everything was working for a couple of weeks. However, since yesterday, the issue has come back. I rechecked and I'm still using version .38 for outlook, word, and excel. I rebooted the Mac and still the problem persists.

Is this happening to any of you? Have you heard if there's a solution from Microsoft?

This is now going from annoying to right out problematic.

Regards,

Ricardo

I had the same problem and ended up updating both to 16.40 and now it's working (but I'm only using the text, no html format). Previously my Word was on 16.40 and Outlook 16.39 (that I downloaded from the Apple store today). I'm guess it's a version incompatibility https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac

I have the same issue. The thing is, in my case, it gets to send the first recipient and that's it.

Regards,

Ricardo

No particular experience with this issue, but you might try reinstalling Office to see it that helps with communication between components.

tt2

I have this issue also. The first email will send for me but then I get the message "Word Unable to mail your document". Has there been a fix identified yet?

By the way, here is the link to the MSFT article. It is a known bug with 16.39. The current work around is to revert to Word 16.38. The link to download the package is contained in the article.

Apologies. I forgot to include the link.

https://answers.microsoft.com/en-us/msoffice/forum/all/trying-to-merge-email-from-word-to-outlook-on-mac/79d8d1d5-e8c4-4f15-8730-7593930428ac

By the way, should i have downgraded only Word and not the other apps?

Regards,

Ricardo

I downgraded only Word & Outllook to 16.38. It is still working for me. I did a mail merge this morning.

Thanks BostonDew.

I upgraded excel, removed the excel header from the word document, attached it again, and is back to working.

Regards,

Ricardo

Same here, it only goes to the first recipient