Is Applecare purchased in the UK valid in Italy

Question

Is Applecare purchased in the UK valid in Italy

Hi - I have an AppleCare package for my iPhone XS Max. I have cracked the back and slightly bent the metal sides - the screen, thankfully, is fine. I bought the phone and AppleCare in the UK, but now I am in Italy, and wanted to know if the AppleCare can be used at a store in Italy?

Also, I am trying to weigh up if the cost of the repair is worthwhile, vs the trade in price of the slightly damaged phone - the cost is £79 unless they treat it as a screen and charge £25. Of course I might get a new phone...or just leave it, accept the lower trade in and wait for the 12 to come out!

All thoughts helpful!

iPhone XS Max, iOS 13

Posted on Jun 2, 2020 8:05 AM

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Answer 1

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Lawrence Finch

Level 10

204,598 points

Jun 2, 2020 8:40 AM in response to The Winerunner

You are in the fortunate position of being in the EU along with the UK (for now). If you purchased AppleCare+ you are covered by the extended warranty anywhere in the EU. So yes, it should be valid in Italy. They will have to replace the phone, because the back glass cannot be replaced (the internals are glued to it).

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Answer 2

Jun 2, 2020 8:30 AM in response to The Winerunner

The rear glass can not be repaired and the device must be replaced at your expense.

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Answer 3

Jun 4, 2020 8:40 AM in response to Lawrence Finch

Thanks Lawrence, great advice.

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Is Applecare purchased in the UK valid in Italy

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