You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is Applecare purchased in the UK valid in Italy

Hi - I have an AppleCare package for my iPhone XS Max. I have cracked the back and slightly bent the metal sides - the screen, thankfully, is fine. I bought the phone and AppleCare in the UK, but now I am in Italy, and wanted to know if the AppleCare can be used at a store in Italy?

Also, I am trying to weigh up if the cost of the repair is worthwhile, vs the trade in price of the slightly damaged phone - the cost is £79 unless they treat it as a screen and charge £25. Of course I might get a new phone...or just leave it, accept the lower trade in and wait for the 12 to come out!

All thoughts helpful!

iPhone XS Max, iOS 13

Posted on Jun 2, 2020 8:05 AM

Top-ranking reply

Lawrence Finch

Level 10

212,486 points

Posted on Jun 2, 2020 8:40 AM

You are in the fortunate position of being in the EU along with the UK (for now). If you purchased AppleCare+ you are covered by the extended warranty anywhere in the EU. So yes, it should be valid in Italy. They will have to replace the phone, because the back glass cannot be replaced (the internals are glued to it).

View in context

Is Applecare purchased in the UK valid in Italy

Similar questions