iPhone 2nd gen WiFi disconnectivity issues during FaceTime phone calls

Question

Level 1

23 points

iPhone 2nd gen WiFi disconnectivity issues during FaceTime phone calls

Has anyone else experienced WiFi drop during a FaceTime phone call while running iOS 13? I have done over 16 hours of troubleshooting and had a replacement iPhone SE 2nd gen sent to me and I have had the problem withtboth units of the same model. have tested the call on both a 100/100 internet WiFi signal on both the 5g and 2.4g and both drop in priority for my cellular data signal which has one bar at the time. I have also tested a FaceTime phone call on a 300 down/100 up and the Same result. It dropped my WiFi signal. Engineering says it is a new feature with iOS 13, but my old iPhone 8 did not drop my WiFi, nor does my mother’s iPhone 10 or my girlfriends iPhone 11. It seems to be Isolated to the iPhone SE 2nd gen.

iPhone SE, iOS 13

Posted on Jun 2, 2020 10:01 AM

Reply

Answer 1

Jun 14, 2020 6:29 AM in response to Shawn0902

It is not your wifi. I am returning the iphone SE. It has a major issue with Facetime. I am experiencing the exact same issue, except that I am positive it is not my wifi. In fact, the iphone 8 being replaced can make a facetime call at the exact same time and the quality difference is astounding. Apple has screwed the pooch on the iphone se with facetime.

Reply

Answer 2

Jun 2, 2020 10:27 AM in response to Shawn0902

So, If the problem is not the phone it is definitely the wifi. Re-Route you router closer to where you use your devices the most and make sure there are obstructions, Also if you live with quite a few people who use 1 wifi you might need to tell other people to turn off wifi or if possible (allocate more wifi to your device). If they do not work, I suggest the most lucrative idea, download a public beta version on your phone, check FaceTime, and if it does not work there is an app on there which lets you send bug reports to apple, They might fix it in the new update, Hopefully. Hope this helps

Reply

Answer 3

Shawn0902 Author

Level 1

23 points

Jun 2, 2020 10:43 AM in response to Iamfunnyninja

I have replaced my WiFi router, new SIM card. Spoken with my internet service provider support to verify no issues with the new router since the old one was having channel switching difficulties. The same problem happens in my parents house so it is not linked to my home network. I only live with my son and we have three devices but the iPads work fine and are on the same version of iOS and don’t drop network at all or calls. I have turned off WiFi assist which is the feature that should be causing the problem and the issue still occurs. Also router is within 8 feet of me with direct line of sight. No issues with connectivity there

Reply

Answer 4

Shawn0902 Author

Level 1

23 points

Jun 2, 2020 10:54 AM in response to Iamfunnyninja

Not to mention that I spoke with a senior tech at Apple support and they forwarded it to an engineer and the engineering department claims the feature is working as intended? I didn’t ask if the feature was having an issue but if the software was having an issue with my models of phone with FaceTime calls.

Reply

iPhone 2nd gen WiFi disconnectivity issues during FaceTime phone calls

Similar questions