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My trackpad is not always responsive. Is it defective?

My new iPad magic keyboard finally arrived this weekend and I’ve started using it every day. Today I noticed that the trackpad is not always responsive. Sometimes when I swipe up with two fingers it works, sometimes it doesn’t. Almost every time now when I need to swipe up/down I will swipe multiple times to ensure one of them “triggers” it.


Are other people having this issue? Does this sound like a defective product to you?


I’m asking here before I contact Apple support to go through that process, just want to see if there is another way to resolve this.


Here is a video showing the issue. Yes, it’s that easy to replicate.


https://youtu.be/NPEGR49_cSU

iPad Pro, iPadOS 13

Posted on Jun 2, 2020 1:13 PM

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Posted on Jun 2, 2020 1:29 PM

Hello,


Try updating to iOS 13.5.1 to see if it resolves your problem.


Settings > General > Software Update

2 replies

My trackpad is not always responsive. Is it defective?

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