You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad 11 pro wont charge and keeps just flashing the dead battery symbol

Hey I have an ipad 11 pro and one morning it was dead and when i pluged it in it just kept flashing the dead battery symbol but with no lighting symbol and or cord, its just the battery in the red symbol, I can't even do anything, can someone please help me cause I tried leaving it to charge for hours and it did nothing but flash that symbol like it was not keeping a charge. Can anyone please help and thank you

iPad Pro, iPadOS 13

Posted on Jun 2, 2020 3:13 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2020 3:31 PM

Hi Kenneth,

this support page may help you: https://support.apple.com/en-us/HT201569


If your device charges slowly or won’t charge

Follow these steps and try again after each:

    1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs.1 Don't use damaged accessories.

    2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet. 
    3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.

    4. Let your device charge for a half hour (if your device is unresponsive afterward, learn what to do).
    5. Force restart your device: 
      • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts.
      • iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo.
      • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button until you see the Apple logo. 
      • iPad with Home button, iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button until you see the Apple logo.
    1. Let your device charge for another half hour.
    2. If your device still won’t power on or charge, take your device, charging cable, and charging adapter to an Apple Retail Store or Apple Authorized Service Provider for evaluation. You can also contact Apple Support.

hope it helps.

Charles

3 replies
Question marked as Top-ranking reply

Jun 2, 2020 3:31 PM in response to Kenneth2389

Hi Kenneth,

this support page may help you: https://support.apple.com/en-us/HT201569


If your device charges slowly or won’t charge

Follow these steps and try again after each:

    1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs.1 Don't use damaged accessories.

    2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet. 
    3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.

    4. Let your device charge for a half hour (if your device is unresponsive afterward, learn what to do).
    5. Force restart your device: 
      • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts.
      • iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo.
      • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button until you see the Apple logo. 
      • iPad with Home button, iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button until you see the Apple logo.
    1. Let your device charge for another half hour.
    2. If your device still won’t power on or charge, take your device, charging cable, and charging adapter to an Apple Retail Store or Apple Authorized Service Provider for evaluation. You can also contact Apple Support.

hope it helps.

Charles

iPad 11 pro wont charge and keeps just flashing the dead battery symbol

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.