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I updated to Catalina and now can't use Word, nor will my App Store open. HELP!

I updated yesterday and now I am unable to use Word (because it also needs to be updated), however when I click on the App Store to upgrade Word, it freezes. I have tried signing out of my Apple ID and back in, restarting laptop, and opening App Store from the browser, and nothing works. I need to use Word for work. Please help!

iMac 21.5″, macOS 10.12

Posted on Jun 3, 2020 11:21 AM

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Oh okay, my MacBook must be older than I realized (I think it's 2016?). Thank you for your assistance.

Posted on Jun 3, 2020 12:08 PM

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Jun 3, 2020 11:27 AM in response to Cynthia707

Not sure what's going on with the App Store, but you don't need it to upgrade Office. You can get it directly from Microsoft.


https://www.microsoft.com/en-us/microsoft-365/compare-all-microsoft-365-products?&rtc=1&activetab=tab%3aprimaryr1


The first two are the subscription version. Office 2019 at the right is the one-time cost perpetual license version. If you need Outlook there's a more expensive 2019 version ($249) for that.

9 replies
Question marked as Helpful

Jun 3, 2020 11:27 AM in response to Cynthia707

Not sure what's going on with the App Store, but you don't need it to upgrade Office. You can get it directly from Microsoft.


https://www.microsoft.com/en-us/microsoft-365/compare-all-microsoft-365-products?&rtc=1&activetab=tab%3aprimaryr1


The first two are the subscription version. Office 2019 at the right is the one-time cost perpetual license version. If you need Outlook there's a more expensive 2019 version ($249) for that.

Jun 3, 2020 12:01 PM in response to Cynthia707

Yes, Apple used to offer Office bundles with their computers. They haven't done that in a long time.


There's zero difference between Office on the App Store or directly from MS. It's actually a bit more expensive on the App Store because MS is fudging the price up to account for the high percentage Apple takes from the sale.


Just get it from MS.

I updated to Catalina and now can't use Word, nor will my App Store open. HELP!

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