You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: smalls1979
smalls1979 Author
User level: Level 1
4 points

ERROR MESSAGE UNKNOW ERROR HAS OCCURED

MY IPAD WILL NOT CONNECT TO ITUNES AND MESSAGE POPS UP - ITUNES COULD NOT CONNECT THIS IPAD. AN UNKNOWN ERROR OCCURRED (0xE8000015). ANY ADVISE TO WHY OR WHAT TO DO? PLEASE SEND LINK WITH STEP PROCESS. THANK YOU

iPad Pro 9.7-inch WiFi, Cellular

Posted on Jun 3, 2020 2:03 PM

Reply
Question marked as Top-ranking reply
User profile for user: Pactricia666
Pactricia666
User level: Level 6
12,820 points

Posted on Jun 3, 2020 2:17 PM

Try the 9 simple fixes to the error 0xE8000015:

  1. Update iTunes to the latest version.
  2. Update your iPad to the latest version of iOS.
  3. Update your computer to the latest version of macOS or Windows.
  4. Make sure your iPad is turned on.
  5. When you see the Trust this Computer notification, unlock your iPad and click Trust.
  6. Disconnect all peripheral devices except for your iPad. Try a different USB port, and then try another Apple USB cable to see whether it works.
  7. Make sure the network connection works properly on your iPad. (If WiFi is not working on your iPad, learn how to fix the issue immediately.)
  8. Make sure you have enough space left on your iPad.
  9. Restart your computer and iPad.


Hope it helps!

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Pactricia666
Pactricia666
User level: Level 6
12,820 points

Jun 3, 2020 2:17 PM in response to smalls1979

Try the 9 simple fixes to the error 0xE8000015:

  1. Update iTunes to the latest version.
  2. Update your iPad to the latest version of iOS.
  3. Update your computer to the latest version of macOS or Windows.
  4. Make sure your iPad is turned on.
  5. When you see the Trust this Computer notification, unlock your iPad and click Trust.
  6. Disconnect all peripheral devices except for your iPad. Try a different USB port, and then try another Apple USB cable to see whether it works.
  7. Make sure the network connection works properly on your iPad. (If WiFi is not working on your iPad, learn how to fix the issue immediately.)
  8. Make sure you have enough space left on your iPad.
  9. Restart your computer and iPad.


Hope it helps!

Reply

ERROR MESSAGE UNKNOW ERROR HAS OCCURED

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up