Can I get my old phone back?

Dear Apple’s staff

Subject: I repaired the iPhone X（Water inflow caused the screen to not display properly）, and after paying the fee, I got a new iPhone x, but can I get my old iPhone x back, which is very important to me!

My old iPhone x did not automatically back up data normally, which made my new phone unable to use my original data. I stored about 10,000 photos on my old phone,I have been using Apple products since 2013, and all my data is on that old phone. For various reasons, I did not have it on June 2 (the date of my appointment, at the genius bar in Venice, Italy) to solve my problem, by June 3rd, I could not get my old phone back from the repair point, and the staff also told me that my old phone had been sent away and formatted. I mistakenly failed to solve my problem on June 2nd, but it was caused by many factors (first, my phone was damaged for two weeks, I urgently need the phone; secondly, my appointment time is 18：30. This is close to closing time. I don’t have enough time to think about it. In the end, during the epidemic, it’s difficult for me to take public transportation to the maintenance point.）

The data in the old mobile phone is very important to me. This is all the memories of my seven years of life, including my loved ones who have died. I know that the old phone has been formatted, but I still hope that I can get the old phone back and try other methods to recover the data. I urgently need your help it is too important for me!I am willing to pay all the courier fees and even other fees to get my mobile phone back.

I am looking forward to your reply, thank you very much!

Best wishes