Can't change credit card on payment & shipping section greyed out

My credit card was replaced and I need to enter new payment number. I sign into my Apple ID account, click on payment and Shipping and see the old credit card listed. "Edit" is greyed out, so I can't correct the info. I am current with security updates. I don't have itunes and us the card only to pay for more icloud space. How can I fix this?


iPhone SE, iOS 13

Posted on Jun 4, 2020 8:46 AM

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Question marked as Top-ranking reply

Posted on Jun 6, 2020 2:45 PM

Hi kandy227,


I understand you are unable to update your payment method.


I would recommend following the steps here: Change, add, or remove Apple ID payment methods.


Hope this helps!


Thank you for using Apple Support Communities.


Cheers!

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Can't change credit card on payment & shipping section greyed out

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