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my ipad is locked and i can’t access it unless i enter my apple id and password, i can’t remember the paasword neither do i remember the safety email and the answers to my security questions. i am in trouble and i need to open the ipad. any help please?

iPad 2, iOS 9

Posted on Jun 4, 2020 11:49 AM

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Jun 4, 2020 12:18 PM in response to Muarats

If necessary, if you are the original owner, contact Apple. They can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.

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