Wrong iOS?

Question

Level 1

8 points

Wrong iOS?

Hello,

I have an iPhone 7 and it has suddenly died RIP. It kept showing the Apple logo like it was turning on, but would restart before it asked for my passcode and the apple logo would appear again and again.

I connected to my mac in recovery mode and a message appeared saying it had a problem and I should try updating it. If the problem persisted, I would have to restore it.

That's what I did. First update, didn't work, then restoring it. Didn't work either. Same thing is happening: Apple logo, then restart and repeat.

I have noticed that in the system information about the iOS installers it shows a installer for iOS 8, more specifically iOS 13.5.1 für iPhone 8 (Modell A1863, A1905, A1906, A1907). I find it weird since my iPhone is the 7

Could it be that the wrong iOS was installed and that is the reason it is not turning on?

Thanks for the help,

B.

iPhone 7, iOS 13

Posted on Jun 4, 2020 1:44 PM

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Answer 1

Top-ranking reply

Nicki943

Level 3

746 points

Jun 4, 2020 1:51 PM in response to Brunolimaam

Hi! Stuck at the Apple Logo?

Apple has made an article about it:

https://support.apple.com/en-us/HT210616

I hope it was helpful!

Best Regards

Nicki

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Answer 2

Brunolimaam Author

Level 1

8 points

Jun 4, 2020 4:16 PM in response to Lawrence Finch

Never had an iPhone 8. Nor has anyone in my family.

If I go to about this mac > storage > manage, there is a section iOS files (iOS-Dateien in German, not sure how it is in english), where the backup files and their sizes are displayed, along with other files downloaded for iOS devices.

There, I can see the name of the file it was installed on my iPhone: "iOS 13.5.1 für iPhone 8 (Modell A1863, A1905, A1906, A1907)". And it also says the date it was downloaded and it was exactly the date I restored it. No iPhone 7 installer.

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Answer 3

Jun 4, 2020 1:58 PM in response to Brunolimaam

If you updated it using iTunes and you did not try to outthink iTunes by downloading an IPSW file separately iTunes will always download the correct version.

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Answer 4

Brunolimaam Author

Level 1

8 points

Jun 4, 2020 2:19 PM in response to Nicki943

Sorry that is not he issue here. It is not stuck, It keeps reseting.

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Answer 5

Brunolimaam Author

Level 1

8 points

Jun 4, 2020 2:20 PM in response to Lawrence Finch

I didn't use iTunes I guess? It was done automatically from Finder. But why does it say iPhone 8 then? Is it the same file?

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Answer 6

Jun 4, 2020 4:02 PM in response to Brunolimaam

Did you have an iPhone 8 at some time in the past? If you have Catalina the sync and restore process has been moved from iTunes to Finder, but it is still the same code. Where does it say iPhone 8?

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