Hello!
I am having a very weird problem with my iPhone 11. The problem is that the option for Add Cellular Plan is not available at all on my iPhone. And what makes my problem more weird is that I am having an IMEI for BACK SIM. I should have an IMEI for DIGITAL SIM. As my iPhone should run one physical sim and one esim.
I would appreciate it so much if you could me resolve this problem.
Please have a look at the photos attached.
Thanks.
iPhone 11
There are iPhones manufactured for regions in China Mainland, Hong Kong and Macau where the Dual SIM functionality works with TWO PHYSICAL SIMS. The rest of the iPhones manufactured use ONE Physical SIM and ONE eSIM. If your iPhone has the eSIM functionality then, you are right, you will have an option to add a cellular plan.
What you have is the DUAL SIM (TWO PHYSICAL SIMS) version of the iPhone 11. In this version TWO SIMs are fitted to the same SIM card tray. One in the front and one in the back. The BACK SIM is the reference to the SIM in the back of the SIM card tray.
More information on DUAL SIM here ➔ Using Dual SIM with two nano-SIM cards
Axel F.
Any help, please?
No one had this problem before?
Thank you so much for your reply.
I have checked my SIM tray and I am sure it is JUST for one physical sim. As I mentioned earlier:
The model number is:
A2221
NWM72AH/A
Where are Apple experts?
Can anyone tell me if I update my device to IOS 14 will this resolve my problem?
By the way I updated my iPhone to ios 14, but still no luck.
UP!
Same problem iPhone 11 pro From turkey :(
Of course I did call them. But believe me they know nothing. They just asked me to take it to the nearest service center which is in my case is about 700 KM from my place which means I have to pay around $220 to go there.
FYI: These are user-only forums. You are not speaking to Apple. if you need to speak with Apple Support, then contact product and tech support: Contacting Apple for support and service including international calling numbers.
You have to get with Apple on this one.
Axel F.
I contacted Apple so many times. But they didn't help and believe me they won't . So the best option for you is to take it to the nearest Apple service center and get a replacement since it's still under warranty. That's what I did. And I am sending you this message from my that replacement.
I suspect iOS14 did not solve your problem!, and may have made it worse if that is possible.
My eSIM (US AT&T) with Swedish SIM began to have SIM Failure during iOS13.x (not sure which 'x'), but was always able to recover after restarting the phone. With iOS 14.0, the 'add data plan' option has disappeared, and my eSIM has SIM Failure on restart even though the data for the eSIM line (IMEI, etc.) is still there under General/About... . I cannot remove the eSIM data or try to reinstall as 'eSIM installation unsupported on your device' now occurs, and that is clearly wrong since it worked earlier (in Sweden, and eSIM was installed in Sweden for the US line). Apple Care Support (who deal with software issues apparently) has a case open, but I am not hearing anything the past days. The hardware (XS Max, unlocked, bought at Apple Store in US) has been scanned by Apple and is ok, so it's a software problem, of some kind. Bottom line: iOS 14.0 broke the eSIM line completely.
The model number is:
A2221
NWM72AH/A
I already know that. What I meant is people who have a good experience with Apple products. By the way Calling Apple Support is a waste of time.
Thanks.
Don't let them waste your time and get a replacement as soon as possible.
They will fix nothing and new ios updates won't help.
Cellular Plan
