Apple Mail App Shows the Wrong Name

Hello! I recently noticed when I send emails from the Apple Mail app, the name that appears as the sender is not my name. It looks like it’s showing an ancient Apple ID username that was once associated with an AOL email account many years ago. However, these emails are being sent from a Gmail email address.


I’ve already checked that Gmail has my correct name associated with the email address. I checked that my Contact Card has the correct name. I checked Settings > Passwords & Accounts > checked every email account and the name associated with each account. I also checked that my Apple ID has my name and the Gmail address associated with it. I also checked Settings > Contacts > My Info.


I’m about to throw this phone in the garbage and get a Samsung. Does anyone have any idea why this issue started happening or how to fix it?

iPhone 7, iOS 13

Posted on Jun 4, 2020 7:10 PM

Reply
1 reply

Jun 7, 2020 2:46 PM in response to Carlu1214

Hey there Carlu1214,


Thanks for reaching out to Apple Support Communities. I understand you’re seeing an incorrect name when your mails are sent. I’ll be happy to help with this.


To verify, is this showing at the bottom, like a signature? Go to Settings > Mail > Signature and review any you see there to make sure those are set correctly. You can read more about this here:


Address and send email in Mail on iPhone


You may want to check the Short Name on your iPhone. The Short Name extends to Mail so be sure this isn’t related:


About Short Name on iPhone, iPad, and iPod touch


If the issue continues, try sending mail from a different account and see if the issue continues (you can always send mail to yourself for this). If it only seems to happen with one account, remove that account, restart, and add the account back:


Restart your iPhone

Add an email account to your iPhone, iPad, or iPod touch


Take care.

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Apple Mail App Shows the Wrong Name

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