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Request a refund

Hello!

I downloaded an app called Xprofile and would like to get a refund as I accidentally subscribed to an annual subscription. I tried to report a problem and got the message “We've determined that your purchase does not meet the conditions for a refund”.

When I will get my money back?

I hope you can help to get a refund. Thank you!

iPhone X, iOS 13

Posted on Jun 4, 2020 11:42 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 5, 2020 2:06 AM

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

1 reply
Question marked as Top-ranking reply

Jun 5, 2020 2:06 AM in response to nastianeon7

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

Request a refund

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